Square Screen 9.7 Inch True Flat Capacitive Touch Screen Monitor

Q1: Are you a trading company or a manufacturer?

A: We are a direct factory.

Q2: Do you support customization?

A: Yes, customization is welcome. We provide OEM & ODM services.

Q3: What is the MOQ (Minimum Order Quantity)?

A: MOQ is 1 unit.

Q4: What payment terms do you accept?

A: We accept T/T and Alibaba-supported payment methods.

Q5: Can I get a sample before placing an order?

A: Yes, samples are available. The sample lead time is 3-5 working days. Sample cost will be charged, and

     sample freight is at the buyer’s expense.

Q6: How much is the sample freight?

A: The sample freight depends on product weight, dimension and destination country. We can check the

    exact shipping cost for you upon receiving your delivery address. Freight will be borne by the buyer.

Q7: How long does it take to get a sample?

A: Our sample production lead time is 3‑5 working days. The delivery transit time depends on the shipping

    method and destination country.

Q8: Do you offer discounts for large orders?

A: Yes, we provide volume‑based discounts for large orders. Please send us your order quantity and

    requirements, we will offer you our best competitive price.

Q9: Do you have relevant product certificates?

A: Yes, our products have passed related certifications. Please contact us to get the certificate documents.

Q10: What is the mass production lead time?

A: Normally 7 working days. Exact lead time depends on order quantity and customization requirements.

Q11: What is the product warranty period?

A: The product comes with 1‑year warranty.

Q12: What is your return policy?

A: Please contact us first for any product quality issues within the warranty period. We offer after‑sales solutions

such as repair or replacement. Non‑quality‑related returns are not accepted. Custom‑made items cannot

be returned or exchanged.